Refund & Returns Policy Last updated: April 17, 2026
Right to cancel
You have the right to cancel your order within 14 days of receiving your item.
You then have 14 days to return the item.
Condition of returned items
Items must be returned in a condition suitable for resale and in original packaging where possible.
You may inspect the item as you would in a physical store. We may make a deduction from the refund for loss in value if the item has been handled more than necessary.
How to start a return
To start a return, contact: support@marbaras.com
Refunds
Refunds are processed within 14 days of receiving the returned item. Original shipping costs are non-refundable unless the item is faulty. Refunds will be issued using the original payment method.
Return shipping
Customers pay return shipping unless the item is faulty or incorrect.
Faulty items
You are entitled to repair, replacement, or refund.
Exceptions
- Custom or personalised jewellery
- Used or worn items
Cancellation before dispatch
Orders may be cancelled before dispatch for a full refund.
